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FREQUENTLY ASKED
QUESTIONS
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What materials are used in the products?We use materials such as driftwood, eco-friendly paints, durable metals, found objects, natural and manmade fibers and upcycled beads and findings in our products to ensure both quality and environmental consciousness and sustainability. On each product page, we disclose the items used. If you have any questions about a specific product, please email us at service@terranestudios.com.
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What is the estimated time for product creation and shipping?The estimated time for product creation and shipping is typically 3-5 business days. However, this may vary depending on the complexity of the product and current order volume.
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What is your return policy?Our return policy allows for returns within 14 days of purchase. Items must be unused and in their original packaging for a full refund. Please refer to our detailed return policy for more information.
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